Privacy policy

Effective date: 01/08/2025
This policy applies to all services offered by Metal Radar

1. Who we are

We are Metal Radar, a Dutch company providing real-time pricing and data tools for the metal recycling industry.
We process business-related personal data in accordance with the EU General Data Protection Regulation (GDPR).

Company details:
Metal Radar
Enschedesestraat 2p
7575AB Oldenzaal
The Netherlands
KvK: 52400093
Email: info@metalradar.com

2. What data we collect

We collect only what is necessary for providing and improving our B2B services. This may include:

Company name and contact details
Name and role of individual users (e.g. purchasers, app users)
Business email address and phone number
Payment and invoicing details
Login credentials for our platform
Technical data (IP address, browser type, usage logs)
Any information provided via support tickets or contact forms

3. Why we collect it

We process your data to:

Set up and manage your subscription or trial
Provide access to our apps and APIs
Communicate about updates, support, or billing
Improve our services and monitor usage
Comply with legal or contractual obligations

4. Legal grounds for processing

We process personal data on the following legal bases:

Contractual necessity (e.g. setting up your subscription)
Legitimate interest (e.g. analytics, communication, fraud prevention)
Legal obligation (e.g. financial records)
Consent, where explicitly given (e.g. newsletter sign-up)

5. Who we share data with

We may share data with trusted service providers who help us operate our services, such as:

Hosting providers
Payment processors
Analytics platforms
CRM or support tools
Metal Exchanges

These parties only process data on our behalf and under a data processing agreement (DPA). We do not sell or trade your data.

6. International data transfers

By default, we store and process data within the European Economic Area (EEA).

7. Retention

We keep business data only as long as necessary for the purposes outlined above or as required by Dutch law (e.g. 7 years for invoicing records). Account data is deleted upon request or after extended inactivity

8. Your rights under GDPR

As a data subject, you may:

Request access to your personal data
Request correction or deletion
Withdraw consent (if applicable
Object to or restrict processing
Request data portability (in applicable cases)
File a complaint with the Autoriteit Persoonsgegevens (Dutch DPA)